New York Telecommunications

Order Management systems are complex systems that allow customer or customer service representatives to capture and process new orders, modify existing orders, process customer moves and changes, price quotes and orders, validate orders, etc., while supporting multiple channels such as Web, Order template documents and partner applications as well as multiple lines of businesses.  

Order Management includes the following areas: 

• Order Entry and validation – The Order Entry process captures order details such as package or plan, service address, service details, customer accounts, relevant contacts and applicable contracts. Data entered during Order Entry is also validated against predetermined rules.
  Orders can be validated as the data is entered and/or validation after all the data has been entered. Products/solutions that validate order data as they are entered and walk the user through the product configuration process are known as “Product Configurators”. One of such tools available in the market is Selectica COnfigurator.
• Order Decomposition – A single customer order can be decomposed into one or more service requests, typically based on service types or quantities, in order to be able to fulfill an order.
  For example, if a customer order contains both a VoIP order and a phone line order, two service requests would be created, one each for VoIP and the phone line, each of which would be sent to the appropriate provisioning systems.