In order to join the technical support engineer career path, a bachelor’s degree in computer science, software engineering, information technology or another related discipline is required. Some companies hire candidates who have either pursued an associate degree or have no degree, but the lack of formal education is made up for with extensive experience and necessary skill sets.
An IT support engineer should have experience working with different operating systems (Windows, Linux or Mac OS), an extensive understanding of computer systems, networks, mobile devices, and other technological equipment, along with expertise in LAN/WAN/MAN, and knowledge of scripting languages (Perl, Python or BASH), among others.
Those who are serious about pursuing the technical support engineer career path should be conversant with help desk software, such as Zendesk, and remote desktop applications.
It is also important to have a strong customer focus and technical knowledge of their companies’ products or services. Along with the ability to multi-task.
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